| Air Liquide and Energas operate quality systems that not only meet the requirements of ISO 9001:2015 but includes additional procedures as required by Air Liquide (Group) | |
| Group instructions are issued as required to all Air Liquide subsidiaries and managed locally | |
| The subsidiaries are audited as required; externally by an accredited body, internally and also by Air Liquide (Group) to ensure continuing compliance | |
| All auditing is coordinated through the Chief Industrial Auditor who reports directly to the Managing Director | |
| The Quality System is managed by the SHEQ Manager | |
| Number of quality staff | 1 |
| ISO 9001:2015 accreditation ensures ALUK has a comprehensively written Quality Manual containing systems for all of the following (n.b. this list is not exhaustive) | BSI |
| Management Commitment (evidence of) | |
| Management review | |
| Staff training | Carried out as required |
| A quality policy detailing quality objectives | |
| Document control | Procedure and Process is defined and Managed |
| Risk analysis | Managed by SHEQ & relevant Teams |
| Resource management | Managed By Managers and HR |
| Process Planning, Design and Development | New plant or products have to go be approved through a defined procedure by a qualified design authority (or similar) |
| Management of change | Any non like-for-like changes to plant or equipment have to be approved through a defined process |
| Verification | By relevant terms |
| Validation | By relevant terms |
| Purchasing | New suppliers are validated, and/or audited if/as required |
| Sales | |
| Customer focus | |
| Inspection & testing | |
| Equipment calibration | |
| Equipment maintenance | |
| Record control | Records are kept for the minimum period as defined by relevant regulations |
| Sample retention | |
| Control of non conforming product | Product recall process in place (SOP) |
| Packaging, Labelling and Storage incl. Batch Labelling | Products carry a labelling process |
| Distribution | Road |
| Customer Satisfaction & Customer Complaints (handling of) | CS team |
| Continual improvement | Team and projects in place |
| Corrective actions | As required by relevant teams |
| Preventive actions | As required by relevant teams |
| Audits | See audit section |
| HACCP systems are in place as required | |
| Members of the British safety council | |
